Yuruga Rechargeable Head Torch 270° Wide Beam (White & Red Light)

Yuruga Torch Shipping Policy:

Last updated: 21 April 2026

We ship worldwide from our fulfilment partners. This policy explains shipping times, costs, and tracking.

1. Processing Time

Orders are processed within:

• 1–3 business days (excluding weekends & holidays)

During peak seasons, processing may take slightly longer.

2. Shipping Times

Estimated delivery times:

• UK: 3–7 business days

• EU: 5–12 business days

• USA & Canada: 7–15 business days

• Rest of World: 10–20 business days

These are estimates and may vary due to customs or courier delays.

3. Shipping Costs

Shipping fees are calculated at checkout based on:

• Destination

• Weight

• Courier rates

4. Tracking

Once your order ships, you will receive:

• A confirmation email

• A tracking number (where available)

5. Customs & Import Fees

International orders may incur:

• Customs duties

• VAT

• Handling fees

These are the responsibility of the customer.

6. Lost or Delayed Packages

If your package is significantly delayed:

• Contact us

• We will investigate with the courier

• Replacements or refunds are handled case‑by‑case

7. Incorrect Address

We are not responsible for orders shipped to incorrect addresses provided by the customer.

At Yuruga Torch, we strive to provide you with an exceptional shopping experience from start to finish. If you have any questions or concerns regarding your order or our shipping policy, please feel free to reach out to our customer support team, and we will be more than happy to assist you. Thank you for choosing Yuruga Torch for your illumination needs.

We have a 28-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@excelsiorproductsltd.com

Please note that returns will need to be sent to the following address: Excelsior Products Limited, 71-75 Shelton Street, Covent Garden, LONDON, WC2H 9JQ.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at - admin@excelsiorproductsltd.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.