Frequently Asked Questions...

First of all we believe in putting our customers first and pride ourselves in that.

Our extensive product testing, research and development also stands the Yuruga torch out from its competitors, we actually did all the above over 6 months before releasing the product. We got feedback from all industries from Gas & Heating to Runners and DIYers.

The 270 degree beam and our upgraded strengthened USB-C cable is something no other headtorch of this type will have.

We looked at what gap in the market there was and what the headtorch offers. We believe we have the best all purpose multifunctional headtorch on the market.

We hold our products and ship them from the UK. This allows us to send out deliveries promptly, adhering to the best customer service possible so we can deliver to our valued customers.

This helps with effective
delivery times, which is normally with our customers within 72 ours off ordering at the latest.

We ship our Yuruga Headtorches and other products to many International Countries.

Various shipping rates apply depending on location.

Yes, we offer a full 28-day money back guarantee. More details can be found in our returns policy.

Yes,
our battery is rechargeable, it features a USB type-C connection to charge the battery wherever you have a supply and connection to do so.

Absolutely! The Yuruga Headtorch is designed with outdoor enthusiasts in mind. Whether you're camping, hiking, or exploring, it's your reliable source of illumination for all your outdoor adventures.

Yes, the Yuruga Headtorch includes a comprehensive user manual providing all the information you need for operation, maintenance, and troubleshooting. if you need further information please don't hesitate to contact our team through the website.

You can charge pretty much anyway, with the USB-C cable. Please be aware connecting into some cigarette USB-C chargers may cause the headtorch not to charge.

It is recommended to use the cable into a direct a USB-C port.

The Yuruga Headtorch offers extended battery life on a single charge. The exact duration depends on the selected brightness level and usage patterns. Refer to the user manual for detailed information.

Yes, the Yuruga Headtorch is designed to be versatile. You can comfortably wear it over a helmet for added convenience.

The red light LED mode protects wildlife, repels bugs, use in the fishing industry, easier on the eyes, reduces glare, and provides a versatile light solution for various dark / night time activities such as cycling and running.

We accept all major debit and credit cards, paypal, Shop pay, apple pay and many other online payment methods. Please check our payment options at the checkout.

The No Bounce design feature allows you to comfortably wear the head torch during physical outdoor activities. Unlike other torches, it won't fall off and put you at risk. It also features a handy wave sensor function to turn the light on and off to help battery efficiency and for your convenience and safety. Another additional feature is the front field of vision which spans 270 degrees for a wide span during night
vision.

We aim to give our customers the best quality of service, so we will aim to always have our products stocked. If there is ever a product out of stock due to demand, we will endeavour to re-stock as soon as possible.

You can always contact us to get an update, as to when, stock will be available. (If any products do happen to go out of stock and you aren’t
able to order, as we pride ourselves on giving excellent customer service, we will honour a discount via a discount code for anyone whom follows the process and contacts us through our contact us link).

Yes, the Yuruga Headtorch is safe to bring on an airplane. However, we recommend checking with the airline for any specific regulations.

Yes, the Yuruga Headtorch is designed to be used while charging for added convenience.

Absolutely! The headband of the Yuruga Headtorch is fully adjustable, ensuring a comfortable and secure fit for users of all sizes.

The Yuruga Headtorch comes with a 28 day warranty. Please refer to the warranty information in our policy.

Yes, with its adjustable headband the Yuruga Torch can be safely and comfortably be wore by any head size. It can be used over helmets and
caps but the effectiveness could be affected if the range of movement isn't the same as without any head wear.

It is recommended that
Children are accompanied when using the head torch. It is recommended to AVOID direct eye contact with the torch and DO NOT hold the torch
directly in anyone else's eyesight.

Yes it is IPX4, this means it is protected against water splashing from any angle.

With the headtorch being IPX4 waterproof, we recommend to wipe down the headtorch silicone part with a damp cloth or for the most hygienic approach use antibacterial wipe. It is recommended to wipe the LED gentle using the same methods.

If you are unhappy with the condition of your product, please contact us so we can look to improve our services throughout.

To do this please contact us on the contact us page address and we will look to resolve the issue as smoothly and as effectively as possible. If
a return or exchange is required, we will issue instructions of how we
will facilitate this through the contact us page.

Yes, our Yuruga Headtorch has been tested rigorously in industry and it conforms to CE Legislation.

The CE mark on a product indicates that the manufacturer or importer of that product affirms its compliance with the relevant EU legislation and the product may be sold anywhere in the European Economic Area(EEA). It is a criminal offence to affix a mark to a product that is not compliant or offer it for sale.

If you require the function of the SOS mode, on the White LED variant, just hold the power button on any lighting mode for between 3-5 seconds and the light will go into the SOS mode.

If you require the function of the SOS mode, on the White & Red LED variant, just hold the power button on any mode for between 3-5 seconds and the COB main light will slightly change and then press the power button again and the headtorch will go into the SOS mode.

Yes we do, our products go through many trials and tests, with this taking time to do our product testing we don't just launch products without thinking of the end user and there experiences of our products.

Yes, our products are available in retail shops and merchants. Please contact us for further details of stockists.

Yes, All our products come with a detailed user manual and we are working on making digital instructions. You can also contact us for any question you have or use our chat function on our website.

Yes our headtorch is perfect for Running and Jogging.

The span from the COB main light is perfect for running & Jogging but the great thing is that the light doesn't bounce on the floor this helping runners in many ways.

Yes we supply independent, retail and businesses in bulk, please contact us to discuss further and for prices and quantities.

Yes, we offer special discounts and promotions for bulk purchases. Please contact our sales team for personalised assistance.