Yuruga Torch Shipping Policy:

At Yuruga Torch, we are committed to ensuring a seamless and timely delivery experience for our valued customers. Here's our shipping policy to provide you with clarity on our processes:

1. Order Processing Time: All orders placed through our website are processed promptly within 24 hours of confirmation. Our dedicated team works diligently to prepare your items for shipment, ensuring that your order is dispatched swiftly.

2. Delivery Timeframe: We understand the importance of receiving your Yuruga Torch products promptly. For our customers in the United Kingdom, we aim to deliver orders within 1 to 3 business days from the date of dispatch. Please note that delivery times may vary based on your location and any unforeseen circumstances that may affect the shipping process.

3. Order Tracking: Once your order has been dispatched, you will receive a confirmation email containing a tracking number. This enables you to monitor the status and location of your shipment in real-time, providing you with the convenience of staying informed about your delivery.

4. Shipping Partners: Yuruga Torch collaborates with reputable shipping partners to ensure the secure and efficient transportation of your orders. Our partnerships are designed to prioritize the safety of your products while maintaining a commitment to timely deliveries.

5. Shipping Charges: We offer transparent and competitive shipping rates. The applicable charges will be calculated during the checkout process based on your location and the weight of your order.

6. International Shipping: While our primary focus is on serving customers within the UK, we also offer international shipping options. International delivery times may vary, and additional shipping charges may apply.

At Yuruga Torch, we strive to provide you with an exceptional shopping experience from start to finish. If you have any questions or concerns regarding your order or our shipping policy, please feel free to reach out to our customer support team, and we will be more than happy to assist you. Thank you for choosing Yuruga Torch for your illumination needs.

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@excelsiorproductsltd.com

Please note that returns will need to be sent to the following address: Excelsior Products Limited, 71-75 Shelton Street, Covent Garden, LONDON, WC2H 9JQ.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at. admin@excelsiorproductsltd.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.